Around 50 protesters demanded answers from the Prime Minister during a visit to Christchurch as they told her about their battles to settle insurance claims seven years on from the city's devastating earthquakes.
PM Jacinda Ardern was in the city on Thursday to join Christchurch City Council for the commencement of an electric car sharing scheme when protesters gathered with signs, wanting answers to their struggles.
Insurance advocate Ali Jones told the PM that seven years is a long time and a lot of people were holding hope that Labour will stand by its promises and that they wanted to hear where Labour was at on the issue.
Minister for Greater Christchurch Regeneration Megan Woods told protesters that in the 113 days Labour has been in government they've taken more action than in the preceding seven years.
The protesters became aggravated at Dr Woods when she said the EQC claims left "are the most difficult". Protesters shouted that wasn't always true.
Dr Woods said she understood and that the claims are difficult because they've been around this long and that a different approach was needed to settle these claims.
Dr Woods said she's had multiple meetings with EQC and private insurers and has made the government's expectations of the speed of settlement clear.
EQC and private insurers will report back to Dr Woods by the end of the month on how it is they're going to get momentum and claims settled that meet the government's expectations.
Ms Ardern told protesters that Labour is in a position to make some tangible changes and she know it's frustrating, but reassured them that they are working as quickly as they can to implement changes.
"I think New Zealanders would be astounding to know how many of you are stilling battling to get what they're entitled to (through insurance)."
Ms Ardern said that first and foremost their focus for the government is to make sure their cases are settled.
"Seven years is just not good enough."