Woman refunded $1200 for husband's "premium" rest home room believes others owed thousands too

So-called "premium" rooms can cost anything between 50-dollars to 400-dollars a week for extras such as an en suite, or garden access.

The premium can only be charged if there are no standard rooms available at the rest-home, or in any other facility within a 10 kilometre radius.

Consumer NZ says it's fielded similar complaints about the extra charges.

Head of research, Jessica Wilson, is also concerned there's often a false impression the premium rooms provide a higher level of care.