Vodafone's making big changes to its customer service
Vodafone's making big changes to its customer service
10 September 2019
From October, customers with a complex tech issue will be helped by a Kiwi team - who'll fix the issue and keep the customer posted.
CEO Jason Paris says the service hasn't been good enough for years and it's time to act.
He says the team will be called the "X Squad" and will address the 30 per cent or so of support calls that can't be resolved first time.
Ten million dollars is being invested in the initiative.
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