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23 Oct 2020 15:02
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  •   Home > News > Living & Travel

    No excuses for Jetstar cancelling flights without offering a refund

    No excuses for Jetstar cancelling flights without offering a refund


    The airline cancelled domestic flights just three days after listing them, offering to book customers on other flights, or offer credit.

    It pointed to covid restrictions being the cause, but restrictions hadn't changed between when the flights went on sale, and when they were cancelled.

    Consumer NZ's head of research Jessica Wilson says even though Jetstar has a reputation as a cheaper alternative, it still has legal obligations.

    She says as a company operating in New Zealand, they have to comply with our laws - provide services with reasonable care and skill, and if you muck up - cough up.

    © 2020 Newstalk ZB, NZCity


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     Today's News

    Entertainment:
    Duchess Meghan wants to make the world better for her son 14:57

    Rugby:
    Australia won't take a knee a in the third Bledisloe Cup test against the All Blacks in Sydney 14:57

    Dunedin:
    WorkSafe is investigating a truck crash in Central Otago 14:37

    Entertainment:
    Hoda Kotb wants to wait to have the perfect wedding 14:27

    Law and Order:
    Alleged Jeffrey Epstein victims want justice, but Ghislaine Maxwell's deposition is a determined, redacted denial 14:17

    Business:
    Less of a hit in the pocket for ratepayers 14:07

    Netball:
    The Silver Ferns will be without their captain for tonight's quad series match against the New Zealand under-21s in Palmerston North 13:47

    Rugby League:
    Kiwi skiier Alice Robinson has put behind her the disappointment of finishing 12th in the season opening World Cup Giant Slalom in Solden 13:27

    Business:
    Petrol prices are back up 13:27

    International:
    COVID-19 effects can be persistent and serious say doctors suffering 'long COVID' 13:07


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