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21 Jun 2025 10:21
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      Home > News > Business

    ANZ's reacting staunchly to a Consumer survey ranking them poorly among customers

    ANZ's reacting staunchly to a Consumer survey ranking them poorly among customers


    The bank scored 57 percent for customer satisfaction.

    Respondents expressed disappointment over fee interest, responsible lending and value for money.

    ANZ says internal research shows customer satisfaction levels are improving - and it's enquiring about how Consumer NZ's research was done.

    ANZ is New Zealand's most profitable bank.

    © 2025 Newstalk ZB, NZCity

     Other Business News
     21 Jun: Air New Zealand, Air China and Tourism New Zealand have announced a strategic investment to boost travel demand to New Zealand for Chinese tourists
     20 Jun: Unity's the theme for this year's Matariki
     20 Jun: Rail closures across Auckland and Wellington begin today to allow major network upgrades across the weekend
     19 Jun: A positive view on Kiwi university ratings
     19 Jun: New Zealand's next batch of GDP data - will show the fallout from the global tariff battle
     19 Jun: GDP figures just out are stronger than economists had forecast
     19 Jun: There's anticipation ahead of Stats NZ's latest GDP update this morning
     Top Stories

    RUGBY RUGBY
    Defeat for the British and Irish Lions in their first rugby test of the year More...

    BUSINESS BUSINESS
    Air New Zealand, Air China and Tourism New Zealand have announced a strategic investment to boost travel demand to New Zealand for Chinese tourists More...


     Today's News

    		 International:
    Israel warns of 'prolonged' war with Iran, as Tehran targets Tel Aviv and Haifa 10:07

     Law and Order:
    A man has been arrested as Police investigate the death of a woman in Turangi 10:07

     Rugby:
    Defeat for the British and Irish Lions in their first rugby test of the year 9:57

     Politics:
    Relief could be on the way for grieving New Zealanders executing a will 9:27

     Tennis:
    Alexander Zverev's quest for a maiden grass-court tennis title has taken an unexpected turn at the Halle Open in Germany 8:17

     Rugby League:
    The Northern Mystics are putting the uncertainty around the future of the ANZ Premiership to one side as they attempt to defend their crown 8:06

     Politics:
    Why politicians in India are offering cows and cash to encourage having kids 7:57

     Business:
    Air New Zealand, Air China and Tourism New Zealand have announced a strategic investment to boost travel demand to New Zealand for Chinese tourists 7:56

     Dunedin:
    Fire crews are on site of a large house fire in Dunedin 7:36

     Motorsports:
    Teens Shriya Lohia and Aashi Hanspal make a mark in Indian motorsports 7:27

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