A couple who lost 323-thousand dollars to an elaborate scam says Westpac should be liable for the loss

New Zealanders Mark and Yvonne Geraets , who're living in Australia, sent their retirement savings from their Westpac account to an Australian account in their name.

But the account was under a different name, and the money went to scammers.

Mark says Westpac should've checked the account name when the bank called him to confirm the transfer.

However, Westpac says there's no way to verify the name of an overseas account at another bank, and they were just following his instructions.

The bank has recovered 123-thousand dollars, but the rest has been lost.