???1;Apparently, size does matter
???1;Apparently, size does matter
12 May 2023
Research from Consumer NZ has shown the bigger the bank - the less customer service satisfaction.
The four big banks ANZ, ASB, BNZ and Westpac scored the worst in polling.
The data also revealed distrust has increased - more than a third of New Zealanders don't trust their bank.
Customers also reported feelings of frustration around bank fees - saying they are being charged too much.
© 2024 Newstalk ZB, NZCity