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1 Dec 2024 15:25
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  •   Home > News > National

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute


    Health New Zealand's Auckland Contact Centre fielded up to 3400 monthly calls between November last year and September.

    Data shows the contact centre answered half of the calls in 11 seconds or less.

    90-percent connected the caller with a helpline worker in 52 seconds or less.

    The wait time begins after the caller is given a standard 17-second greeting.

    © 2024 Newstalk ZB, NZCity

     Other National News
     01 Dec: England have won the opening cricket test against New Zealand at Christchurch by a convincing eight wickets
     01 Dec: A man's in critical condition after a serious incident in Porirua overnight
     01 Dec: Auckland FC coach Steve Corica has applauded goalkeeper Alex Paulsen's perfect start to his A-League season
     01 Dec: Christchurch is leading the roll out of the National Ticketing Service
     30 Nov: Dunedin's getting into the festive season
     30 Nov: A boost for the Taupo economy - as the largest cycling event in the country takes place
     30 Nov: A person has died following a single vehicle crash on Great South Road in Papakura
     Top Stories

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     Today's News

    Cricket:
    England have won the opening cricket test against New Zealand at Christchurch by a convincing eight wickets 15:07

    Rugby:
    Wallabies coach Joe Schmidt has faith in the playing depth at his disposal 14:57

    Cricket:
    Northern Districts are on target to maintain top spot on the Plunket Shield table, with three wins from three matches 14:57

    Motoring:
    Icelandic volcano eruption forces closure of Blue Lagoon tourist destination as wall of lava cuts off roads 14:17

    Motoring:
    Mercedes's George Russell has been promoted to pole position at Formula One's Qatar Grand Prix after stewards gave Red Bull's Max Verstappen a one-place grid drop for driving unnecessarily slowly during qualifying 13:57

    Law and Order:
    A man's in critical condition after a serious incident in Porirua overnight 13:27

    International:
    How artist Molly Hunt has mastered the art of relaxation, even when busy 13:07

    Law and Order:
    Police are continuing to crack down on people breaching the new gang patch law 12:57

    International:
    A picturesque town in Sardinia is trying to lure Americans fleeing Trump with 1-euro houses 12:47

    Law and Order:
    A 501 deportee from Australia is back in prison -- but this time on the other side of the Tasman 11:57


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