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1 Dec 2024 14:02
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  •   Home > News > Living & Travel

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute

    An Auckland mental health helpline is greeting the vast majority of its callers in less than a minute


    Health New Zealand's Auckland Contact Centre fielded up to 3400 monthly calls between November last year and September.

    Data shows the contact centre answered half of the calls in 11 seconds or less.

    90-percent connected the caller with a helpline worker in 52 seconds or less.

    The wait time begins after the caller is given a standard 17-second greeting.

    © 2024 Newstalk ZB, NZCity

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     Today's News

    Motoring:
    Mercedes's George Russell has been promoted to pole position at Formula One's Qatar Grand Prix after stewards gave Red Bull's Max Verstappen a one-place grid drop for driving unnecessarily slowly during qualifying 13:57

    Cricket:
    New Zealand's last wicket pairing is hanging on grimly against England in the first cricket test in Christchurch 13:47

    Law and Order:
    A man's in critical condition after a serious incident in Porirua overnight 13:27

    International:
    How artist Molly Hunt has mastered the art of relaxation, even when busy 13:07

    Law and Order:
    Police are continuing to crack down on people breaching the new gang patch law 12:57

    International:
    A picturesque town in Sardinia is trying to lure Americans fleeing Trump with 1-euro houses 12:47

    Law and Order:
    A 501 deportee from Australia is back in prison -- but this time on the other side of the Tasman 11:57

    Politics:
    A former Labour Party leader believes Chris Hipkins will likely take the party into the next election 11:37

    Business:
    Israeli military says it was targeting Hamas 'terrorist' in strike that reportedly killed three World Central Kitchen aid workers 11:17

    Soccer:
    Auckland FC coach Steve Corica has applauded goalkeeper Alex Paulsen's perfect start to his A-League season 11:07


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