News | Living & Travel
16 Jul 2025 13:50
NZCity News
NZCity CalculatorReturn to NZCity

  • Start Page
  • Personalise
  • Sport
  • Weather
  • Finance
  • Shopping
  • Jobs
  • Horoscopes
  • Lotto Results
  • Photo Gallery
  • Site Gallery
  • TVNow
  • Dating
  • SearchNZ
  • NZSearch
  • Crime.co.nz
  • RugbyLeague
  • Make Home
  • About NZCity
  • Contact NZCity
  • Your Privacy
  • Advertising
  • Login
  • Join for Free

  •   Home > News > Living & Travel

    A win for the little guy in a Disputes Tribunal case against Air New Zealand

    A win for the little guy in a Disputes Tribunal case against Air New Zealand


    Air New Zealand
    Air New Zealand
    The airline's been ordered to refund a customer for flights cancelled, when the airline chose to cut its own services because of the Covid-19 pandemic.

    Tribunal referee Nicholas Blake has found the airline in breach of its own customer guarantee after it cancelled the customer's flights as Covid hit.

    Consumer New Zealand head of research Jessica Wilson says in this case the tribunal's found the reason the man's flights were cancelled, were within the airline's control.

    She says in that circumstance you're entitled to a refund .... rather than having to settle for a credit or being re-routed on a different flight.

    Jessica Wilson says the situation is different if the flight is cancelled for reason's outside the airline's control.

    © 2025 Newstalk ZB, NZCity

     Other Living & Travel News
     16 Jul: Almost four years after a baby's body was found in an Auckland recycling plant, Police are still begging the family to come forward
     16 Jul: The country's eighth new charter school has opened in Auckland's Greenlane this week
     16 Jul: Air New Zealand has dropped to tenth when it comes to punctuality - despite being named the world's safest airline
     15 Jul: Queenstown Rees Hotel has been fined 22 thousand dollars for selling illegally caught crayfish - as part of a pricey luxury experience
     15 Jul: Police are investigating after a cannabis cake was taken to a shared lunch at Hawke's Bay Hospital
     15 Jul: India orders airlines to check fuel switches on Boeing jets after deadly crash
     15 Jul: Foodstuffs is rejecting claims of "cartel conduct"
     Top Stories

    RUGBY RUGBY
    All Black Sevu Reece has declared himself ready to return to the test arena More...


    BUSINESS BUSINESS
    Architect and design-work is drying up across the country More...



     Today's News

    Business:
    Architect and design-work is drying up across the country 13:47

    Entertainment:
    King Charles will host Donald Trump at Windsor Castle in September 13:40

    Law and Order:
    Almost four years after a baby's body was found in an Auckland recycling plant, Police are still begging the family to come forward 13:27

    Education:
    The country's eighth new charter school has opened in Auckland's Greenlane this week 13:27

    Entertainment:
    Gina Rodriguez is pregnant 13:10

    Rugby League:
    Former Kiwis fullback Richie Barnett is understanding of the Warriors potentially choosing not to re-sign Te Maire Martin 13:07

    National:
    How AI can help protect bees from dangerous parasites 13:07

    Law and Order:
    The family of victims of a triple fatal crash in Waiuku, in Auckland's south are asking for privacy 13:07

    Entertainment:
    Robbie Williams has revealed that his mother no longer knows who he is due to her dementia 12:40

    Health & Safety:
    Fears Kiwis are ignorant of the signs of bowel cancer 12:17


     News Search






    Power Search


    © 2025 New Zealand City Ltd