In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights
In what's been described as a landmark case - Jetstar has been fined more than two million dollars for misleading passengers about their compensation rights
1 September 2025
In the Auckland District Court the airline was in breach of the Fair Trading Act, for misleading nearly 100-thousand customers.
The breaches were in regards to compensation for flight cancellations and delays.
Jetstar claimed the Covid-19 pandemic caused it to lay off experienced workers and replace them with inexperienced staff who provided flyers with the wrong advice.
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