Air New Zealand is taking responsibility for the costly blunder that resulted in a flight from Auckland to Shanghai being turned around
Air New Zealand is taking responsibility for the costly blunder that resulted in a flight from Auckland to Shanghai being turned around
12 February 2019
A spokeswoman says the aircraft involved at the weekend, hadn't been used on that route before, and didn't have the necessary clearance.
The airline provided for accommodation and meal vouchers for passengers who needed them as a result of the delay.
It also gave each passenger a 200 dollar voucher to spend at Auckland Airport.
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